Frequently Asked Questions
Everything you need to know about styling your home with BESS Australia.
What are your shipping rates within Australia?
We offer flat-rate shipping of $10 for all orders under $150, and free standard shipping for all domestic orders over $150.
How long will it take for my order to arrive?
Most orders are processed within 1-2 business days. Delivery typically takes 3-7 business days for metropolitan areas and up to 10 business days for regional locations.
What is your return policy for homewares?
We want you to love your space. If you change your mind, you can return your items within 30 days of purchase, provided they are in original condition and packaging.
Are your products ethically sourced?
At BESS Australia, we prioritize sustainability. We partner with artisans and manufacturers who adhere to ethical labor practices and use high-quality, durable materials.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and interest-free payment options including Afterpay and Zip Pay.
Do you offer international shipping?
Currently, we only ship within Australia and to New Zealand. We are looking to expand our international shipping options in the near future.